Refund Policy

Last Updated: 02 Aug 2023

At BedRock MFG, we take pride in the quality of our kratom products and are dedicated to providing excellent customer service. However, due to the nature of our products, we maintain a No Refund Policy. Please read this policy carefully before making a purchase, and if you have any questions or concerns, feel free to contact us at [Insert Contact Information].

No Refunds
All sales are final. Once an order has been placed, we are unable to provide refunds, cancellations, or exchanges. By placing an order with BedRock MFG, you acknowledge and accept this No Refund Policy.

Damaged or Defective Products
In the rare case that you receive a damaged or defective product, please contact us immediately at [Insert Contact Information]. We will work with you to address the issue, which may include sending a replacement product or, at our discretion, issuing a store credit. Any claims for damaged or defective products must be made within [Insert Number of Days] days of receiving your order.

Order Issues and Exceptions
If you experience an issue with your order, such as receiving the wrong product or an incomplete order, please contact us at [Insert Contact Information] within [Insert Number of Days] days of receiving your order. We will work with you to correct the issue, which may include sending the correct or missing product, or issuing a store credit at our discretion.

Address Errors and Undeliverable Packages
Please ensure that your shipping address is correct and complete before submitting your order. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses. If your order is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend the package. No refunds will be issued for orders that are returned to us due to address errors.

Lost Packages
If your package is lost in transit, please contact us at [Insert Contact Information]. We will work with you and the carrier to locate the package. If the carrier confirms that the package is lost, we may, at our discretion, send a replacement product or issue a store credit. No refunds will be issued for lost packages.

Changes to This No Refund Policy
We may update this No Refund Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top of this policy. Your continued use of our website and purchase of our products after any changes constitutes your acceptance of the updated No Refund Policy.

By placing an order with BedRock MFG, you acknowledge that you have read, understood, and agree to be bound by this No Refund Policy.